Exchanges and Returns

**Our product exchange policy aims to provide customers with complete security regarding the products purchased in our store.**

All our products come with a warranty against manufacturing defects. We also offer exchanges for products that are different from the ones ordered by the customer.

If you receive a product from us with a manufacturing defect or different from what you ordered, follow these steps to make the exchange:
If more than 7 business days have passed and the product has a defect or flaw, contact us with the order number, the product to be returned, and the defect. Once we receive your email, we will forward your request to our quality department for review. Approval from this department is required for a possible exchange. After the analysis, we will contact you with the result and inform you if an exchange is necessary.

The deadline to request an exchange for this reason is 90 days after receiving the product.
Please note, we will not process exchanges or refunds after this period.

Your claim will be reviewed within a maximum of 7 business days, and if the issue is confirmed, we will contact you via email, and you can choose one of the following options:

- Receive a refund for the amount paid.
- Receive a new product identical to the one ordered.
- Receive a product of similar value.
- Receive a coupon for the value of the product to use on future purchases.

In accordance with the Consumer Defense Code (CDC), requests for cancellation of online purchases must be made within 7 business days/calendar days after the delivery date.

For credit card refunds, our finance department has a maximum of 7 business days to process it with the credit card company, and the credit balance may take up to 120 days to return to your card, depending on your card issuer and billing cycle.

If a refund is required, it will be made to a checking account within a maximum of 10 business days after the quality analysis, and can only be made to an account with the same CPF (individual tax ID) used during the purchase on our website.

Products returned without prior communication, outside the allowed period, missing or mismatched items, without tags or invoices, will be sent back to the customer. The same applies to exchanges rejected after our quality department's analysis. These items will be returned to customers via COD (cash on delivery), and the return shipping fee must be paid by the customer.

**Important:** Noble Hour is not responsible for return shipping costs in cases of refunds, chargebacks, or exchanges for other products. These costs are the responsibility of the customer.